User guide
<Delivery date>
If you do not specify a desired pick-up date, your order will be shipped within 10 days from the date of your order. If you are unable to receive the item, please specify the desired date in advance.
<Return policy>
We will not be able to provide refunds for products that have not been received for a long period of time after being shipped and have reached their expiry date or are returned. If there is a mix-up of the product during standard delivery, please contact us within 3 days after receiving the product.
<Shipping fee>
The shipping fee will be the total of the charges from ① to ③ below.
In order to maintain quality, all wines will be shipped via cool delivery.
①Basic shipping fee *Free for purchases of 15,000 yen (tax included) or more |
1,100 yen (tax included) |
②Regional shipping fee *Free for purchases over 35,000 yen (tax included) (excluding Okinawa region) | refer to the following |
③Cool delivery fee *Free if items not eligible for cool delivery or for purchases of 15,000 yen (tax included) or more |
550 yen (tax included) |
[Regional shipping fee]
- Hokkaido: 528 yen (tax included)
- Aomori: 198 yen (tax included)
- Akita: 198 yen (tax included)
- Iwate: 198 yen (tax included)
- Chugoku region: 308 yen (tax included)
- Shikoku region: 418 yen (tax included)
- Kyushu region: 528 yen (tax included)
- Okinawa: 990 yen (tax included)
- Other than above: None
<Payment method>
■Credit card
VISA, American Express, JCB, Mastercard
■Cash on delivery (Yamato Transport)
This is a method in which you pay the product price and cash-on-delivery fee directly to the delivery person when the product is delivered. Depending on the amount spent, the following fees will be charged additionally at the time of delivery.
- 11,000 yen or less: 330 yen (tax included)
- Less than 16,500 yen: 440 yen (tax included)
- 16,500 yen or more: Free
*Cash on delivery cannot be used if the total amount exceeds 300,000 yen (tax included).
*When collecting payments, you cannot pay by credit card, gift certificate, electronic money, or smartphone payment service.
<Other fees>
◯Gift packaging
Gift packaging is available for 550 yen (tax included ) . If you are interested, please contact us here .