User guide

<Delivery date>

If you do not specify a desired pick-up date, your order will be shipped within 10 days from the date of your order. If you are unable to receive the item, please specify the desired date in advance.

<Return policy>

We will not be able to provide refunds for products that have not been received for a long period of time after being shipped and have reached their expiry date or are returned. If there is a mix-up of the product during standard delivery, please contact us within 3 days after receiving the product.

<Shipping fee>

The shipping fee will be the total of the charges from ① to ③ below.
In order to maintain quality, all wines will be shipped via cool delivery.

①Basic shipping fee *Free for purchases of 15,000 yen (tax included) or more

1,100 yen (tax included)

②Regional shipping fee *Free for purchases over 35,000 yen (tax included) (excluding Okinawa region) refer to the following
③Cool delivery fee *Free if items not eligible for cool delivery or for purchases of 15,000 yen (tax included) or more

550 yen (tax included)

[Regional shipping fee]

  • Hokkaido: 528 yen (tax included)
  • Aomori: 198 yen (tax included)
  • Akita: 198 yen (tax included)
  • Iwate: 198 yen (tax included)
  • Chugoku region: 308 yen (tax included)
  • Shikoku region: 418 yen (tax included)
  • Kyushu region: 528 yen (tax included)
  • Okinawa: 990 yen (tax included)
  • Other than above: None

<Payment method>

■Credit card
VISA, American Express, JCB, Mastercard

■Cash on delivery (Yamato Transport)
This is a method in which you pay the product price and cash-on-delivery fee directly to the delivery person when the product is delivered. Depending on the amount spent, the following fees will be charged additionally at the time of delivery.

  • 11,000 yen or less: 330 yen (tax included)
  • Less than 16,500 yen: 440 yen (tax included)
  • 16,500 yen or more: Free

*Cash on delivery cannot be used if the total amount exceeds 300,000 yen (tax included).
*When collecting payments, you cannot pay by credit card, gift certificate, electronic money, or smartphone payment service.

<Other fees>

◯Gift packaging
Gift packaging is available for 550 yen (tax included ) . If you are interested, please contact us here .